Whether it's networking your servers, monitoring, making repairs, or creating a new on-site network, Digiboon will work hard to make your company a success.
Our Total Protection Maintenance (TPM) plan has consistently proven to be the most cost-effective way to support our client’s networking needs. TPM is designed to dramatically reduce or eliminate computer problems in your business while maximizing your network’s speed, performance, and stability, without the expense of a full-time IT staff.
Unlike other computer consultants who profit from the failures in your IT environment, our purpose is to PREVENT computer problems from escalating into unexpected downtime, interruptions in business, and data loss. Our TPM program does not allow us to profit from your technology troubles in any way.
TPM Networking Includes:
Initial site survey (27-Point Network Audit)
A senior Digiboon engineer will come on-site to create initial network documentation as well as audit your network for potential problem areas, including:
- Network security
- Data backups
- Virus protection
- Spam filtering
- Hardware integrity (i.e., check for pending failures)
- System performance and trends
- Overall network design and layout
Proactive network monitoring
Our 24/7 network monitoring service will allow us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we will monitor include:
- Backup success and failures
- Hardware integrity and reliability
- Storage space and availability
- Anti-virus and anti-malware protection
- Server traffic and load
- Uninterruptible Power Supply (UPS) monitoring
Every three months, we will perform an extensive analysis of your network’s trends, security, and performance, as well as to review your company’s goals and technology issues with you. This quarterly review will allow us to make specific recommendations for improving your network performance, office productivity, and help you plan and budget for future IT needs.
Monthly network tune-up
Every month we will conduct a thorough audit and tune-up of your network to:
- Review and update available security patches
- Check the status of anti-virus and anti-malware software
- Test peripherals, such as UPS units
- Test backup integrity to ensure your data can be fully recovered if necessary
- Review hard drive space, memory, CPU utilization
- Review network documentation and make changes as necessary
- Review routers, firewalls, and switches for failure or problems
- Optimize servers for maximum performance and reliability
- In-depth review of server logs for errors and potential problems
Unlimited break-fix services and help desk support
All service calls, large or small, on-site or remote, are covered at NO ADDITIONAL COST to you. Think of our TPM program as a complete network insurance plan.
On-site backup system
We provide, implement, and maintain a state-of-the-art on-site backup system to protect your critical business data from loss or corruption.
Off-site backup system
We provide, implement, and maintain an off-site backup system to protect your business data in a secure off-site location in case of flood, fire, or other unforeseen disasters.
Internet security package
We provide, implement, and maintain an internet security package to keep hackers out of your network and prevent employees from inviting them in.
Access to network documentation
We maintain detailed network documentation that you can securely access online.
Remote access for all employees
We provide remote access software to help maintain your network and quickly troubleshoot user issues. You and your employees can also use the same software. You tell us who needs to work from home, and we’ll do the rest.
Guaranteed 15-minute response time for network emergencies
We’ll have someone working on your issue within 15 minutes of your call – GUARANTEED!
We are so confident in our services that we are willing to back it up with a powerful guarantee that (as far as we know) no other IT firm or consultant would dare to make:
Sign up and try it out for 3 months. If at the end of that time you aren’t absolutely convinced that this service is worth every penny you are paying, simply contact us and we’ll stop the service and issue you a complete refund. That way, you have absolutely nothing to risk. What could be fairer than that?