Why Digiboon?

8 Reasons Why Digiboon Should Be Your Trusted Outsourced IT Provider

15-minute response time to network emergencies.

When your computer network goes down in the middle of a busy work day, you need it fixed immediately so your employees aren’t sitting around taking a $10,000 coffee break. As a client of ours, we guarantee to respond to any crisis within 15 minutes of your call.

We believe great customer service is everything.

We provide each client with a dedicated point-of-contact to ensure you get the highest level of support. You can also count on me, the owner, Dave Zanicchi, to get involved with the process to make sure you are getting the best solutions and highest levels of service possible.

We schedule system upgrades and fixes after normal business hours to save you thousands of dollars in lost productivity.

System upgrades, fixes, and installations can bring your computer network down for several hours. For your convenience, we schedule as much of this work as possible to be performed after-hours so there is minimal interruption to your normal business activities.

Our technicians are seasoned, qualified professionals with years of real world experience.

Every member of our staff has over 20 years of experience in the small business arena. You won’t find a better qualified team of small business professionals anywhere else.

We believe in flat-rate pricing.

You pay one flat monthly fee for our services that you can budget for like rent or insurance. This gives you peace of mind knowing you won’t end up with a bill 2 or 3 times more than you anticipated, or getting hit with hidden charges or extra hours.

We’re far less expensive than hiring a full-time employee.

Outsourcing your computer support to us can save you thousands of dollars on hiring, salary, and benefits while receiving the same level of computer support expected from an in-house, full-time employee.

There are no long-term commitments.

No one likes being locked into something they no longer want or need. Our agreements are all delivered on a month-to-month basis so you can cancel any time, no questions asked.

Our No-Risk, 100% Money Back Guarantee.

Hire us to put an end to your most challenging computer problems. If after 3 months you’re not completely satisfied with our work, simply cancel your service agreement and we’ll refund your money. No risk, no hassle, and no obligation. What could be fairer than that?

Frequently Asked Questions

Q: Why do you charge a flat-price?

A: Rather than profit from the failures in your IT environment, our purpose is to PREVENT computer problems from escalating into unexpected downtime, interruptions in business, and data loss. Charging a flat-price does not allow us to profit from your technology troubles in any way.

Q: What’s included in the monthly price?

A: The monthly price covers the cost of essential network support tools (i.e. backup software and services, monitoring and diagnostic tools, internet security services, remote access software, etc.) and service hours your network requires per month. The result is a single flat monthly fee you can budget for like rent and insurance.

Q: If I sign up for this program, what is my commitment?

A: All of our services are based on a month-to-month agreement, which may be cancelled at any time, without penalty.

Q: Is hardware included as part of this agreement?

A: No. Hardware is NOT included under this agreement. However, we will act on your behalf to research, recommend, and purchase new hardware and software at no additional cost.

Q: Will you guarantee that I won’t have any technical problems or downtime?

A: No, we cannot guarantee that you will never have any technical problems or downtime; no one can. However, we will guarantee that you will see a significant drop in the number of problems you experience and a dramatic improvement in the speed, performance, and reliability of your network.

Q: What if my business grows, or contracts?

A: We designed our pricing model to be flexible and easy to understand. Based on the current number of users (i.e. servers and employees) in your business, the service fee adjusts accordingly from month-to-month.

Q: Do you offer any other billing options, such as a ‘time and materials’ agreement?

A: NO. As a consultant and trusted advisor, I can honestly say that turning a blind eye to PROACTIVELY monitoring and maintaining your network’s health and security is a dangerous, irresponsible way to run your company.

DIGIBOON

CLIENT REVIEWS

Wouldn't consider anyone else.
"I've been through dozens of so-called ‘IT experts’, and NOT ONE can hold a candle to Digiboon. They actually 'get' how small businesses operate and will enhance your business rather than set their own agenda. I refer ALL of my colleagues to them and wouldn't consider using anyone else."
Reliable and trustworthy.
“Before hiring Digiboon, we were experiencing several issues ranging from software glitches and hardware failures, to slow Internet connections. In no time at all, they eliminated all of these issues and saved us a bundle of money along the way. They truly are the most reliable and trustworthy business partner we’ve ever worked with.”
Absolute lifesaver.
“Digiboon is an absolute lifesaver. Super-fast in responding to our support calls. I’ve already referred them to all of my clients and would highly recommend them to anyone.”
Saved us from complete disaster.
“Our previous ‘consultant’ upgraded our network and, after spending well over $10,000, they not only lost all of our data, they never completed the upgrade we had paid them for. The only good that came out of this mess was that we found Digiboon. They were able to recover almost all of our data and now have our network up and running with zero problems.”
Extremely valuable.
"I like the idea of knowing exactly what IT support is going to cost me every month. My staff knows that they can call Digiboon for a quick resolution. And if it’s an ongoing issue, they stay on it until it’s resolved. The level of service to me is extremely valuable."
Tough to beat.
“Overall, they're service is tough to beat. I always know what I’ll be spending for computer support. Our computers never go down anymore. We always get fast and friendly service. Most important of all... our emergencies are their emergencies. It's really like having an IT staff but at a fraction of the cost."
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You and your business are our highest priority, we’ll do whatever it takes to meet your specific needs.

We guarantee 15-minute response time to your emergencies, even on weekends.

We promise all projects will be completed on time and for a fixed price. No going over budget. No missed deadlines.

- Dave Zanicchi

- Dave Zanicchi

President, Digiboon Computer Services

Satisfaction Guaranteed

We are so confident in our services that we are willing to back it up with a powerful guarantee that (as far as we know) no other IT firm or consultant would dare to make:

Sign up and try it out for 3 months. If at the end of that time you aren’t absolutely convinced that this service is worth every penny you are paying, simply contact us and we’ll stop the service and issue you a complete refund. That way, you have absolutely nothing to risk. What could be fairer than that?

When you’re ready, call or text 914-747-5686 or email us.

IT SUPPORT

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