8 Reasons Why Digiboon Should Be Your Trusted Outsourced IT Provider
Frequently Asked Questions
Q: Why do you charge a flat-price?
A: Rather than profit from the failures in your IT environment, our purpose is to PREVENT computer problems from escalating into unexpected downtime, interruptions in business, and data loss. Charging a flat-price does not allow us to profit from your technology troubles in any way.
Q: What’s included in the monthly price?
A: The monthly price covers the cost of essential network support tools (i.e. backup software and services, monitoring and diagnostic tools, internet security services, remote access software, etc.) and service hours your network requires per month. The result is a single flat monthly fee you can budget for like rent and insurance.
Q: If I sign up for this program, what is my commitment?
A: All of our services are based on a month-to-month agreement, which may be cancelled at any time, without penalty.
Q: Is hardware included as part of this agreement?
A: No. Hardware is NOT included under this agreement. However, we will act on your behalf to research, recommend, and purchase new hardware and software at no additional cost.
Q: Will you guarantee that I won’t have any technical problems or downtime?
A: No, we cannot guarantee that you will never have any technical problems or downtime; no one can. However, we will guarantee that you will see a significant drop in the number of problems you experience and a dramatic improvement in the speed, performance, and reliability of your network.
Q: What if my business grows, or contracts?
A: We designed our pricing model to be flexible and easy to understand. Based on the current number of users (i.e. servers and employees) in your business, the service fee adjusts accordingly from month-to-month.
Q: Do you offer any other billing options, such as a ‘time and materials’ agreement?
A: NO. As a consultant and trusted advisor, I can honestly say that turning a blind eye to PROACTIVELY monitoring and maintaining your network’s health and security is a dangerous, irresponsible way to run your company.
You and your business are our highest priority, we’ll do whatever it takes to meet your specific needs.
We guarantee 15-minute response time to your emergencies, even on weekends.
We promise all projects will be completed on time and for a fixed price. No going over budget. No missed deadlines.
We are so confident in our services that we are willing to back it up with a powerful guarantee that (as far as we know) no other IT firm or consultant would dare to make:
Sign up and try it out for 3 months. If at the end of that time you aren’t absolutely convinced that this service is worth every penny you are paying, simply contact us and we’ll stop the service and issue you a complete refund. That way, you have absolutely nothing to risk. What could be fairer than that?