Remote Tech Support

Digiboon offers regional and remote technical assistance in the White Plains, Purchase, Rye Brook specialist areas of NY.

Remote tech support at Digiboon includes remote monitoring and management (RMM), anti-virus system security, and cloud backup services. Remote IT services are suitable for companies needing immediate help without waiting for on-site troubleshooting of technical problems.

Digiboon remote services include:

  • Address system alerts and performance issues
  • Access a specific home office, desktop, laptop, or server
  • Manage files on the computer or server
  • Update server software
  • Run diagnostic and maintenance programs
  • Network performance monitoring
  • Endpoint security surveillance
  • Mobile device monitoring (optional)
  • Heightened security for vulnerable programs
  • Patch administration for Windows and common business software
  • Prompt remote access and credentials

Why is remote tech support important?

In the past, IT technical help required on-site assistance, no matter the issue. Now, companies can use remote support specialists to solve many of their hardware/software problems. Digiboon’s technicians can resolve many of your IT issues without ever stepping foot on-site. 

The term, “remote tech support”, is how a person can connect to a network or computer regardless of their location. This helps businesses solve IT issues quickly without waiting for a tech to come on-site. Our IT specialist can address your concerns remotely using remote access software.

Remote Tech Support

Benefits of remote tech support

The use of remote technical support services provides many advantages but the three key advantages are:

FLEXIBILITY – Remote access technology provides flexibility when IT support is required. On-site services are always available, but with remote services, you can get feedback right away.

LOWER COST – Since IT administrators may address minor problems off-site, it eliminates the need for in-person/on-site visits. This reduces downtime and the added cost of getting someone out of the office. That could bring substantial savings.

24/7 ACCESS – The network manager assigned to you has access to your network round the clock. Our monitoring alarms inform us if your network is experiencing a glitch or a problem … regardless of the time of day. We can know about and fix a potential problem before you do.

As remote access technologies continue to grow and become more advanced, they’ll continue to become more important for everyday operations. For your use and profit, your Digiboon team will always have the latest remote access resources available.

We’ll keep an eye on various desktops, laptops, servers, and mobile devices across multiple operating systems and platforms. With remote tech support, we can safeguard against recognized viruses, as well as watch for new, hard-to-detect malware dangers.

Satisfaction Guaranteed

We are so confident in our services that we are willing to back it up with a powerful guarantee that (as far as we know) no other IT firm or consultant would dare to make:

Sign up and try it out for 3 months. If at the end of that time you aren’t absolutely convinced that this service is worth every penny you are paying, simply contact us and we’ll stop the service and issue you a complete refund. That way, you have absolutely nothing to risk. What could be fairer than that?

When you’re ready, call or text 914-747-5686 or email us.


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