If we sign up for this program, what is our commitment?
The ITP program is a month-to-month agreement, which may be cancelled at any time, without penalty, as long as you give us 30-days’ written notice.Is hardware and software included as part of the ITP agreement?
No. Hardware and software (outside of those related to the backups systems) are NOT included under the ITP program. However, we will act on your behalf to research, recommend, and purchase new hardware and software at no additional cost.Will you guarantee that we won’t have any technical problems or downtime?
No, we cannot guarantee that you will never have any technical problems or downtime; no one can. However, we will guarantee that you will see a significant drop in the number of problems you experience and a dramatic improvement in the speed, performance, and reliability of your network. What if our business grows, or contracts?
We designed the ITP program to be flexible and easy to understand. Based on the current size of your business, the service fee adjusts accordingly from month-to-month. Do you offer any other alternatives to the ITP program, such as a ‘time and materials’ agreement?
No. As a consultant and trusted advisor, I can honestly say that turning a blind eye to proactively monitoring and maintaining your network’s health and security is not only dangerous to your company, but would be unprofessional of us (or anyone else) to allow it.
We do, however, consult on an hourly basis for larger organizations that have their own in-house IT staff.So...How much is this going to cost?
The pricing formula we use is a model founded on our experience in servicing small businesses over the last 15 years and helps us accurately calculate the cost of essential support tools and estimated number of service hours your network requires per month. The result is a fee you can budget for like rent and insurance. We'll provide you with the easy-to-understand formula once we schedule a meeting